1. Introduction
Concerq values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage our services.
2. Information We Collect
We may collect the following types of data:
- Personal details (full name, date of birth, passport details, contact information).
- Travel preferences and booking history.
- Communications with us via phone, email, WhatsApp, or other channels.
3. Payment Information
Concerq accepts cryptocurrency and bank transfers as payment methods.
- We do not collect, process, or store debit/credit card details.
- We do not retain sensitive banking information beyond what is required to confirm and reconcile payments.
4. How We Use Your Information
We use client information for the following purposes:
- To process bookings and deliver requested services.
- To liaise with third-party suppliers (airlines, hotels, event providers).
- To communicate with you about services, promotions, or important updates.
- To improve our services and overall client experience.
5. Sharing of Data
We only share data with trusted third parties necessary for fulfilling your requests (e.g., airlines, hotels, visa services, event providers). We do not sell personal data to third parties.
6. Data Retention
We retain client records only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Security
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
8. Your Rights (GDPR/UK GDPR)
As a client, you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing.
- Withdraw consent for marketing at any time.
- Lodge a complaint with your relevant data protection authority.
9. Cookies & Online Data
If you use our website or digital platforms, we may use cookies and analytics tools to improve user experience and performance.
10. Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
11. Contact
For any data or privacy concerns, contact us at info@concerq.com.
Last updated: February 18, 2026