Terms of Service

Welcome to Concerq (“Concerq”, “we”, “our”, or “us”). These Terms and Conditions (the “Terms”) govern your access to and use of our luxury concierge and travel services, our website, and any communications, platforms, or channels through which we deliver our services. By engaging Concerq, submitting an enquiry, instructing us to act on your behalf, or making payment for any service, you confirm that you have read, understood, and agreed to be bound by these Terms.

Concerq is registered in the State of Wyoming, United States, and operates internationally as a luxury concierge agency serving high-net-worth and ultra-high-net-worth clients. Our registered correspondence address is 1007 N Orange St., 4th Floor, Suite 5254, Wilmington, Delaware 19801, United States.

1. Definitions

In these Terms, the following definitions apply:

• “Client”, “you”, or “your” means the individual or entity engaging Concerq for services, including any person making payment on behalf of a traveller.
• “Concerq”, “we”, “our”, or “us” means the Wyoming-registered entity operating under the Concerq brand.
• “Request” means any enquiry, instruction, or task submitted to Concerq by a Client.
• “Supplier” means any third-party provider of travel, accommodation, transport, hospitality, lifestyle, or other services arranged through Concerq, including airlines, hotels, villa operators, jet and yacht operators, restaurants, venues, and event organisers.
• “Services” means the concierge, advisory, and booking services provided by Concerq under these Terms.

2. Conditions of Use

To engage Concerq and use our Services, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• You will use Concerq only in compliance with these Terms and applicable law.
• All information you provide to Concerq is true, accurate, current, and complete.
• Where you submit a Request on behalf of, or for the benefit of, another person (including travel companions, family members, employees, or guests), you have the authority of that person to do so and to share their personal information with Concerq for that purpose.
• You are responsible for paying any amounts due, for submitting any change or cancellation requests, and for all other matters relating to a Request.

3. Scope of Services

Concerq provides bespoke concierge and lifestyle Services tailored to the requirements of each Client. Our Services include, but are not limited to:

• Booking commercial, business class, first class, and VIP flights, including bookings made using cash, airline miles, credit card points, and hotel rewards programs.
• Reserving hotels, private villas, resorts, and other premium accommodations.
• Arranging private jet and yacht charters.
• Securing reservations for events, dining, sporting fixtures, and exclusive luxury experiences.
• Designing and coordinating fully bespoke travel itineraries.
• General lifestyle concierge Services, including non-travel Requests, where accepted by us.

Concerq operates as an intermediary and facilitator between Clients and Suppliers. We do not own, operate, or directly supply the underlying flights, accommodation, vehicles, vessels, venues, or experiences. All service delivery is the responsibility of the relevant Supplier.

4. Acceptance of Requests

Each Request is reviewed individually. Concerq reserves the right, in its sole discretion, to accept, decline, or discontinue any Request without providing reasons. Some Requests may not be fulfillable due to availability, Supplier policies, market conditions, sanctions or compliance considerations, or other factors outside our control.

Where a Request reaches a dead end and cannot be completed, we will notify you. No service fee will be retained for that specific Request, except where work performed up to that point has incurred recoverable costs that we have communicated to you in advance.

5. Reward Points, Miles, and Loyalty Bookings

Where a Client requests a booking using airline miles, credit card points, hotel rewards, or other loyalty currencies, Concerq acts strictly as a facilitator. By engaging us for such bookings, you acknowledge and accept the following:

• Loyalty programs are operated by airlines, hotels, and program issuers under their own terms, which they may change, interpret, and enforce at their sole discretion and at any time.
• Loyalty programs frequently contain restrictions on matters such as the transfer of points, the booking of awards for third parties, or the involvement of intermediaries. Concerq does not warrant that any particular redemption will be treated by the program operator as fully compliant with its published rules.
• Suppliers and program operators may, on review and at their sole discretion, cancel bookings, void tickets, deny boarding, or take other enforcement action, including after a ticket has been issued.
• Once a booking is ticketed or confirmed by the Supplier, day-to-day responsibility for the booking rests with the Supplier and the program operator, not Concerq.

Where Concerq, in good faith, is unable to deliver a points or rewards booking due to Supplier or program enforcement action, Concerq’s refund position is set out in Section 12. By instructing Concerq to make a reward-based booking, you confirm that you understand and accept these risks and are willing to proceed on this basis.

6. Loyalty Accounts

Where a Request involves the use of a Client’s frequent flyer, hotel rewards, or other loyalty currencies, the Client confirms they are the rightful holder of the relevant account and are entitled to use the points, miles, or rewards involved in the booking. Where any access to or interaction with a Client’s loyalty account is required to fulfil a Request, the Client authorises Concerq to do so solely for that purpose, and Concerq will treat any account information shared with strict confidentiality.

7. Order Confirmations and Ticketed Bookings

When a Request is accepted, you may receive an order confirmation or quote from Concerq summarising the proposed Services, costs, and Supplier details. An order confirmation is an acknowledgement of your Request and is not, by itself, a confirmed booking, ticket, or guarantee of travel.

A booking is considered confirmed only when:

• Concerq has received cleared payment in accordance with Section 9, and
• The Supplier has issued a ticket, reservation reference, or equivalent confirmation that has been forwarded to you.

Quotes provided by Concerq are typically valid for approximately three (3) hours from issue, although this period may be shorter or longer depending on the Service and the relevant Supplier. Availability and pricing in the markets in which Concerq operates can change in minutes, and Concerq cannot guarantee that a quoted price or availability will remain open beyond the validity period stated. If full payment and confirmation are not completed within that period, Concerq reserves the right to release the proposed booking and re-quote based on then-current availability and pricing.

Following receipt of payment, Concerq will work to secure the booking with the Supplier in a timely manner, typically within twenty-four (24) hours where possible. In some cases, the originally quoted availability or pricing may no longer be obtainable after payment has been received. Where this occurs, Concerq will notify the Client and use reasonable efforts to offer suitable alternatives (including alternative dates, times, routings, cabins, or Suppliers). If the Client does not accept any offered alternative, the Client is entitled to a full refund of amounts paid to Concerq in respect of that Request.

8. Separate Ticket and Multi-Segment Bookings

Some itineraries, particularly those involving points or miles redemptions across multiple loyalty programs, may be issued as two or more separate tickets or reservations, each governed by the individual Supplier’s own rules. These tickets may be issued independently even if they appear as part of a single itinerary.

As a result, changes, cancellations, delays, or disruptions affecting one ticket (for example, an outbound flight) do not automatically entitle you to changes or refunds for another ticket (for example, a return flight), unless explicitly permitted by the relevant Supplier(s). For international travel, you may be required to present proof of onward or return travel at check-in or immigration.

9. Pricing, Payments, and Currencies

Concerq’s pricing model varies by Service category:

• For Services such as Discounted Flights, Hotels & Accommodations, Private Jets, Yacht Charters, and Helicopter Tours & Transfers, Concerq quotes a single all-in price to the Client. Concerq’s margin is included within that price and is not separately itemised.
• For Services such as Supercar Rentals, Chauffeur & Drivers, Jetskis & Water Sports, Buggies & Off-Road Adventures, and similar Supplier-facilitated bookings, Concerq passes through the Supplier’s rate to the Client and receives a commission directly from the Supplier. The Client does not pay a separate fee to Concerq for these bookings.
• For dining reservations and certain experiential bookings, an arrangement fee may apply, calculated on a case-by-case basis depending on the venue, party size, location, date, and the share allocated to Concerq’s Suppliers and partners. Where any such fee applies, it will be confirmed at the time of quoting.

All prices are quoted on a per-Request basis and are confirmed in writing before the booking is processed. Where a Request cannot be completed and the matter reaches a dead end, no fee will be retained, except as set out in Section 4.

Concerq accepts payment in a wide range of currencies, including (without limitation) USD, GBP, AED, AUD, EUR, and many others, as well as in selected cryptocurrencies including (without limitation) USDT, USDC, BTC, ETH, and XRP. The accepted payment method, applicable exchange rate, and any associated transaction costs will be confirmed at the time of invoicing.

• All bookings require full or partial payment in advance, as specified at the time of confirmation.
• Prices, availability, and Supplier conditions are subject to change without notice and are confirmed only upon successful booking.
• Cryptocurrency payments are processed at the agreed exchange rate at the time of payment. Once received and confirmed on-chain, cryptocurrency payments are non-reversible.
• Concerq accepts no responsibility for delays, additional costs, or failures caused by incorrect payment details, declined payments, blockchain congestion, or third-party payment processor issues.

By making payment to Concerq, you authorise us to act on your behalf in arranging the requested Services with the relevant Suppliers.

10. Payment by Third Parties

Where payment for a Request is made by a person other than the named traveller (for example, a spouse, family member, employer, assistant, or agent), the person making the payment confirms that:

• They are authorised to make the payment using the payment method provided.
• They are authorised to instruct Concerq to deliver the Services for the benefit of the named traveller(s).
• They will indemnify and hold Concerq harmless against any claim, dispute, or chargeback brought by the cardholder, account holder, traveller, or any third party in respect of that payment.

Concerq may, at its discretion, request additional verification before accepting or fulfilling any Request involving third-party payment.

11. Pricing Errors

Obvious errors, typographical mistakes, or prices displayed as a result of system or Supplier error are not binding on Concerq. Where a Request has been accepted at a materially incorrect price, Concerq will notify the Client promptly, offer the Request at the corrected price, and refund any amounts already paid if the corrected price is not accepted.

12. Cancellations, Changes, and Refunds

All bookings with Concerq are final once confirmed and payment is received. Cancellations, changes, and refunds are not permitted, are not guaranteed, and should not be assumed, regardless of the reason. If you have any concern about cancellation flexibility, your ability to travel, or any matter that may affect your willingness to commit, you must raise it with Concerq in writing before payment. After payment, you should presume the booking is locked, except as expressly set out below or as separately agreed in writing.

12.1 General Refund Mechanics

Where any cancellation, change, or refund is possible, the following rules apply across all Services:

• Cancellations and changes are governed primarily by the terms of the underlying Supplier as they apply to agency-issued bookings. Supplier terms take precedence over Concerq’s policies in all matters relating to third-party bookings.
• Concerq service fees are non-refundable once a Request has been accepted and work has commenced.
• Where a refund is recoverable from a Supplier, Concerq will pass on the recovered amount to the Client, less any non-recoverable Supplier penalties, fees, or costs.
• Refunds will be issued in the same currency and method used for payment, where reasonably possible. Refunds for cryptocurrency payments will be issued in the equivalent value of the original cryptocurrency at the time the refund is processed, or in fiat currency by mutual agreement.
• Refunds will only be processed once funds have been received by Concerq from the relevant Supplier.

Tickets or reservations not cancelled in accordance with Supplier rules, missed flights, missed connections, no-shows, or unused services are not refundable under any circumstance.

12.2 Service Category Breakdown

Different Concerq Services carry different default refund treatments. The Client should presume the treatment set out below applies unless something different has been agreed in writing with Concerq before booking. The two categories are:

Category A — Non-Refundable by Default. These Services are presumed non-refundable and non-modifiable unless explicitly agreed with Concerq in writing before booking. This typically reflects Services where the Supplier locks pricing or inventory at the point of booking and where Concerq cannot recover funds once committed.

Category B — Subject to Supplier Cancellation Terms. These Services may be cancelled or modified subject to the relevant Supplier’s notice periods and policies. Cancellation rights are determined by the Supplier, not by Concerq. Even where cancellation is permitted, a full refund is not guaranteed, and Supplier penalties, fees, or non-recoverable costs may apply.

Service	Default Refund Treatment
Discounted Flights	Category A — Non-Refundable by Default
Hotels & Accommodations	Category A — Non-Refundable by Default
Exclusive Tickets & VIP Event Access	Category A — Non-Refundable by Default
Visa & Immigration Services	Category A — Non-Refundable by Default
Private Jets	Category B — Subject to Supplier Cancellation Terms
Yacht Charters	Category B — Subject to Supplier Cancellation Terms
Helicopter Tours & Transfers	Category B — Subject to Supplier Cancellation Terms
Supercar Rentals	Category B — Subject to Supplier Cancellation Terms
Chauffeur & Drivers	Category B — Subject to Supplier Cancellation Terms
Private Security Services	Category B — Subject to Supplier Cancellation Terms
Jetski & Water Sports	Category B — Subject to Supplier Cancellation Terms
Buggies & Off-Road Adventures	Category B — Subject to Supplier Cancellation Terms
Private Zoo Experiences	Category B — Subject to Supplier Cancellation Terms

This list is illustrative and not exhaustive. Where a Service is not listed, Concerq will confirm the applicable category at the time of quoting. Concerq may update this list from time to time, but no update will alter the treatment of bookings already confirmed under a previous version of these Terms.

12.3 Cancellations Affecting Points and Rewards Bookings

Where a confirmed points or rewards booking (typically a Discounted Flight under Category A) is cancelled or not honoured, the refund treatment depends on the cause:

Booking disputed by Supplier or program operator. Where the Supplier voids a booking on the grounds that the redemption is in breach of program rules, and the underlying flight or service still operates, Concerq will refund the amount paid to Concerq for that booking, less any non-recoverable third-party costs.

Flight or service cancelled by Supplier (force majeure or operational). Where the Supplier cancels the flight or service for reasons outside Concerq’s control, Concerq’s refund obligation is limited to whatever recovery is available from the Supplier under the terms applicable to agency-issued bookings. In most cases, the Supplier will issue a flight credit or voucher rather than a cash refund, and that credit will be held with the Supplier for future use against bookings made through Concerq. Public refund policies, waivers, or goodwill offers published by Suppliers (for example, blanket “fully refundable” announcements during a regional crisis) apply only to bookings made directly with the Supplier and do not apply to bookings made through Concerq. The terms, transferability, and validity of any credit vary between Suppliers — if you wish to understand how a particular Supplier handles credits before booking, please ask us.

Client missed flights, missed connections, or no-shows. These remain the Client’s responsibility and are not refundable, in accordance with Section 16.

12.4 Modifications

Modifications and adjustments to confirmed bookings are not guaranteed and follow the same category logic set out in Section 12.2:

• For Category A Services, modifications are not permitted unless agreed in writing with Concerq before booking.
• For Category B Services, modifications may be possible subject to Supplier terms, notice periods, and availability, and may incur additional fees or fare differences. Concerq will use reasonable efforts to facilitate requested modifications but does not guarantee any outcome.

12.5 Why This Policy Applies

Bookings made through Concerq, particularly those involving points or rewards redemptions, are typically priced at a substantial discount to publicly available fares. The refund and flexibility terms above reflect this value exchange. Where Concerq, in its sole discretion and as a gesture of goodwill, chooses to depart from this policy in an exceptional case, no such gesture creates any precedent or contractual obligation for any other booking or Client.

13. Point of Contact

Once a booking has been arranged through Concerq, all reservation queries, changes, additions, modifications, and cancellations should be made through Concerq. Direct communication with the Supplier (other than at check-in, on the day of travel, or while in-destination) may interfere with our ability to manage the booking on your behalf, and Concerq is not responsible for issues arising from direct Client-Supplier communication outside our knowledge. Where the Client circumvents Concerq and contacts the Supplier directly in respect of a Concerq-arranged booking, Concerq accepts no responsibility for any consequence, including (without limitation) cancellation of the booking, additional fees imposed by the Supplier, loss of credits, or any other adverse outcome.

14. Payment Reversals and Chargebacks

Concerq currently accepts payment by bank transfer and cryptocurrency, both of which are non-reversible once received. Where Concerq accepts other payment methods (including cards) now or in the future, the following applies in addition to those payment methods’ own terms.

If you have a question or concern about a charge from Concerq, you agree to contact us first to discuss it. Concerq retains the right to cancel any booking, recover the disputed amount together with any associated fees and reasonable administrative costs, and suspend or terminate the Client relationship in the event of any chargeback, recall, or other payment reversal initiated in respect of an accepted Request, including (without limitation) reversals relating to non-refundable bookings, no-shows, force majeure, third-party use of the Client’s payment method, or non-compliance with these Terms.

15. Travel Documents, Visas, and Compliance

Clients are solely responsible for ensuring they hold valid passports, visas, health certifications, vaccinations, and any other documentation required for their travel. Concerq offers visa assistance as a service on request, and may provide general guidance on travel document requirements; however, any such assistance is an aid to the Client and does not transfer responsibility to Concerq, nor does it constitute formal immigration, visa, or legal advice. The Client is and remains responsible at all times for ensuring they are properly documented for their travel.

Clients must provide accurate and complete personal information for all bookings, including the correct legal name as it appears on their travel document, date of birth, and any relevant identification details. Concerq is not responsible for losses arising from incorrect, incomplete, or outdated information supplied by the Client, or from any failure by the Client to obtain or carry the documents required for their travel.

16. Check-In and Travel Day Responsibilities

Clients are responsible for arriving at the airport or other point of departure with sufficient time to check in, clear security, and board. As a guideline, we recommend:

• Online check-in approximately 24 to 48 hours before scheduled departure, where the Supplier permits.
• Arrival at the airport at least 2 to 3 hours before domestic departures and 3 to 4 hours before international departures.

Concerq is not responsible for missed flights, missed connections, denied boarding, schedule changes, or any consequential losses arising from a Client’s failure to check in or arrive on time. In many cases, missing one segment of an itinerary will cause Suppliers to void all remaining segments of the same booking.

17. Force Majeure and Disruptions

Concerq shall not be liable for any failure or delay in the performance of any obligation under these Terms, or for any disruption to a Client’s travel or experience, where such failure, delay, or disruption is caused by events outside our reasonable control. These include, without limitation:

• Supplier delays, cancellations, schedule changes, equipment failures, or operational decisions.
• Adverse weather, natural disasters, fire, flood, or earthquake.
• War, terrorism, civil unrest, strikes, or industrial action.
• Pandemics, epidemics, quarantine, or public health restrictions.
• Government action, sanctions, border closures, or changes to regulations.
• Cyber incidents, internet or utility outages, or failures of third-party platforms or payment systems.

We strongly recommend that all Clients arrange comprehensive travel insurance appropriate to the value and nature of their bookings.

18. Supplier Terms Incorporated by Reference

Each Supplier has its own contract of carriage, fare rules, booking conditions, house rules, and other terms that govern the services they provide directly to you. Those Supplier terms apply to your booking in addition to these Terms and are incorporated by reference into your relationship with Concerq.

Where there is any inconsistency between Concerq’s Terms and the Supplier’s terms in respect of the underlying service (including liability for travel, baggage, delay, or cancellation), the Supplier’s terms govern the underlying service. You can request information about Supplier terms from Concerq, or obtain them directly from the Supplier.

19. International Air Travel and Conventions

International air travel is subject to international conventions which limit the liability of carriers, including (as applicable) the Montreal Convention 1999 or the Warsaw Convention and its amendments. Travel within or from certain jurisdictions may also be subject to passenger rights regulations such as Regulation (EC) No 261/2004 in the European Union or equivalent regulations elsewhere.

These conventions and regulations limit the liability of airlines, govern compensation in the event of denied boarding, cancellation, or long delays, and apply directly between the Client and the carrier. Concerq is not a carrier and is not party to those liabilities.

20. Liability

Concerq operates as an intermediary and facilitator only. We are not the operator or provider of any flight, accommodation, charter, vehicle, venue, event, or experience booked on a Client’s behalf, and we accept no liability for the performance, quality, safety, or delivery of those services.

To the maximum extent permitted by law:

• Concerq’s total aggregate liability to a Client in connection with any Request, booking, or matter arising under these Terms shall not exceed the service fees actually paid to Concerq by that Client in respect of the specific Request giving rise to the claim.
• Concerq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, loss of opportunity, loss of enjoyment, mental distress, or reputational harm.
• Any claim or cause of action arising out of or in connection with a Request must be brought within one hundred and eighty (180) days from the date the relevant Services were completed or, where the Request was declined or did not proceed, the date you were notified of that fact.
• Nothing in these Terms shall limit liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

21. Indemnity

You agree to indemnify, defend, and hold harmless Concerq, its officers, directors, employees, contractors, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of Concerq’s Services.
• Any breach by you of these Terms.
• Any inaccurate, incomplete, or unauthorised information you provide, including information about, or payment on behalf of, third parties.
• Any actions, omissions, or decisions of Suppliers in respect of your bookings.

22. Confidentiality

Concerq understands that our Clients value discretion. We treat all Client information, Requests, and communications as strictly confidential and will only disclose such information to Suppliers and partners to the extent necessary to fulfil a Request, or where required by law. Further detail on how we handle personal data is set out in our Privacy Policy.

23. Intellectual Property

All content, branding, designs, materials, and trade marks displayed on the Concerq website or in our communications are the property of Concerq or our licensors and are protected by intellectual property laws. You may not copy, reproduce, redistribute, modify, decompile, scrape, or commercially exploit any such material without our prior written consent.

24. Acceptable Use, Compliance, and Termination

You agree not to use Concerq’s Services for any unlawful purpose, including without limitation money laundering, sanctions evasion, fraud, terrorism financing, or any activity that breaches applicable financial crime, anti-bribery, counter-terrorism, or export control laws. Concerq is committed to compliance with applicable US and international sanctions and anti-money-laundering frameworks.

Concerq may, in its sole discretion and without liability:

• Decline to act for any Client or on any Request.
• Request additional information or verification regarding identity, source of funds, or authorisation to transact, particularly for high-value bookings or payments made in cryptocurrency.
• Pause, unwind, or terminate any Request or the Client relationship at any time where it has reasonable grounds to do so under these Terms or applicable law.

25. Promotional Communications

By engaging Concerq, you agree that we may contact you regarding important or critical updates relating to your Requests and bookings via email, SMS, messaging applications, or phone. From time to time, we may also send you promotional communications, exclusive offers, or news about Concerq. You may opt out of promotional communications at any time by contacting us at hello@concerq.com or by following the unsubscribe instructions in any such communication. Operational communications relating to active bookings will continue regardless of marketing preferences.

26. Modifications to These Terms

Concerq may update or modify these Terms from time to time. Updated Terms will be posted on our website with a revised “Last updated” date and will take effect immediately upon posting.

Any Requests or bookings made before the effective date of an update will continue to be governed by the version of these Terms in effect at the time of the booking. Continued use of Concerq’s Services after the effective date of any update constitutes your acceptance of the revised Terms in respect of new Requests and bookings.

27. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws principles.

28. Dispute Resolution, Arbitration, and Class Action Waiver

Concerq and the Client agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) informally and in good faith in the first instance. Either party may initiate informal resolution by sending a written notice describing the Dispute to the other party. The parties shall then have thirty (30) days from the date of the notice to attempt to resolve the Dispute through direct discussion.

If the Dispute is not resolved within thirty (30) days, the Dispute shall, except as set out below, be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration shall be seated in Wyoming, conducted in English, and decided by a single arbitrator. Concerq shall be responsible for the AAA filing and arbitrator fees for any non-frivolous claim, and each party shall otherwise bear its own legal costs.

Class Action Waiver. To the fullest extent permitted by law, Concerq and the Client each waive any right to bring or participate in any Dispute as a plaintiff or class member in any purported class action, collective action, consolidated action, or representative proceeding. Disputes shall be brought only on an individual basis. If this class action waiver is found to be unenforceable, the entirety of this Section 28 shall be null and void, but the rest of these Terms shall remain in full force and effect.

Jury Trial Waiver. To the fullest extent permitted by law, Concerq and the Client each waive any right to a trial by jury in respect of any Dispute.

Carve-outs. Either party may bring an action in a court of competent jurisdiction solely to seek injunctive or equitable relief to protect intellectual property rights, confidential information, or to compel arbitration under this Section 28. Subject to those carve-outs and to the arbitration agreement above, the parties submit to the exclusive jurisdiction of the state and federal courts located in Wyoming.

29. Entire Agreement

These Terms, together with our Privacy Policy and any written quote, order confirmation, or engagement document expressly agreed between the parties, constitute the entire agreement between you and Concerq regarding the Services, and supersede all prior or contemporaneous communications, proposals, and understandings, whether oral or written.

30. Severability and Waiver

If any provision of these Terms is held by a court or arbitral tribunal to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be replaced by an enforceable provision that most closely reflects the original intent of the parties. No failure or delay by Concerq in exercising any right under these Terms shall operate as a waiver of that right.

31. Contact

For any questions regarding these Terms, or to raise a concern, please contact Concerq:

Email: hello@concerq.com

Address: 1007 N Orange St., 4th Floor, Suite 5254, Wilmington, Delaware 19801, United States.

Welcome to Concerq (“we,” “our,” “us”). By engaging our services, you (“the client,” “you”) agree to be bound by these Terms & Conditions. Please read them carefully before using our concierge and travel services.