1. Introduction
Welcome to Concerq ("we," "our," "us"). By engaging our services, you ("the client," "you") agree to be bound by these Terms & Conditions. Please read them carefully before using our concierge and travel services.
2. Scope of Services
Concerq provides luxury concierge and travel solutions, including but not limited to: flights, accommodation, transport, event access, lifestyle arrangements, and related services. Specific details of each service will be confirmed in writing or by invoice at the time of booking.
3. Client Responsibilities
- You agree to provide accurate and complete information required for bookings.
- You are responsible for ensuring that all travel documents (passports, visas, health requirements) are valid and up to date.
- You must comply with all applicable laws and regulations in destinations where services are provided.
4. Pricing & Payment
- All prices will be confirmed prior to booking.
- Accepted payment methods include bank transfer, cryptocurrency, and cash in select approved locations.
- Bookings are only confirmed once payment has been received in full or as otherwise agreed in writing.
5. Amendments, Cancellations & Refunds
- Once a booking has been confirmed, Concerq cannot guarantee that adjustments or changes will be possible. While we will make reasonable efforts, changes are subject to supplier rules and availability.
- Certain services may be subject to supplier cancellation fees (airlines, hotels, venues). These will be communicated where applicable.
- Concerq reserves the right to charge its own cancellation fee, in addition to supplier penalties, to cover wasted time and loss of profit.
- Our service/concierge fees are non-refundable.
6. Liability
- Concerq acts as an intermediary between clients and third-party providers (airlines, hotels, event organizers, etc.). We do not own, operate, or control these services.
- Concerq will reimburse clients in limited circumstances where a booking is cancelled by a supplier (e.g., an airline) for reasons outside of the client's control.
- Concerq is not responsible where the client fails to meet their obligations, including but not limited to: missing flights, providing incorrect details, lacking valid documents, or failing to comply with travel requirements.
- To the fullest extent permitted by law, our liability is limited to the value of the concierge fee paid to us for the specific service.
7. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control (including natural disasters, strikes, epidemics, travel restrictions, or government regulations).
8. Governing Law
These Terms & Conditions are governed by the laws of England & Wales (unless otherwise agreed in writing). Disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
9. Amendments
We reserve the right to update or amend these Terms at any time. Clients will be notified of material changes.
Last updated: February 18, 2026